Service-Cloud-Consultant Examinations Actual Questions, Service-Cloud-Consultant Test Dates

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Salesforce Service-Cloud-Consultant (Salesforce Certified Service cloud consultant) Exam is a certification test that focuses on the knowledge and skills required to deliver efficient and effective customer service solutions using the Salesforce Service Cloud platform. It is designed for professionals who have experience in designing and implementing customer service solutions on the Salesforce platform. Service-Cloud-Consultant exam is one of the most popular and in-demand Salesforce certifications, and passing it can help professionals advance their career in the Salesforce ecosystem.

Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions that are required to be completed within 105 minutes. Service-Cloud-Consultant exam is proctored online and can be taken from anywhere. The topics covered in the exam include Service Cloud functionality, designing and implementing Service Cloud solutions, and identifying industry best practices. Candidates are also tested on their knowledge of the Salesforce platform, including workflows, automation, and data management.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who want to demonstrate their expertise in implementing and consulting on Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is highly sought after by individuals who are looking to advance their careers in the Salesforce ecosystem, and it is a testament to their skills and knowledge in the field of customer service.

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Salesforce Certified Service cloud consultant Sample Questions (Q122-Q127):

NEW QUESTION # 122
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system.
Many of the how-to articles include images that need to be transferred.
What should a consultant consider when moving these images into Salesforce Knowledge?

A. Ensure each image is less than 25 MB.
B. Change all images to JPEG files.
C. Add images to an HTML file.

Answer: A

Explanation:
When moving images into Salesforce Knowledge, it's important to ensure that each image file size does not exceed Salesforce's maximum file size limit, which is typically 25 MB. Adhering to this constraint ensures that images can be successfully uploaded and displayed within Knowledge articles.

NEW QUESTION # 123
A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter What should the Consultant recommend implementing in the Lightning Service Console?

A. The Social Feed
B. The Case Feed
C. A Custom Component
D. A Twitter Macro

Answer: B

NEW QUESTION # 124
Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?

A. Incident Management
B. Workforce Engagement
C. Video Support
D. Self Service Knowledge

Answer: C

NEW QUESTION # 125
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

A. Number of cases closed by self-service users.
B. Number of cases created using Communities by month.
C. Average call handle time by team.
D. Number of Knowledge articles created each month.

Answer: A,B

Explanation:
These two reports are useful for demonstrating the success of self-service initiatives, as they show how many customers are able to resolve their issues without contacting an agent, and how many customers are using the Community as a channel for support. These reports can indicate a reduction in case volume and an increase in customer satisfaction. Verified References: [Salesforce Help: Self-Service Metrics] and [Salesforce Help:
Community Reports]

NEW QUESTION # 126
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

A. Add the Knowledge Component to the Case record page.
B. Add Knowledge Data Categories to each Case.
C. Add the Knowledge related list to the Case record page.
D. Add the Knowledge tab to the Service Console.

Answer: A

NEW QUESTION # 127
......

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Service-Cloud-Consultant Examinations Actual Questions, Service-Cloud-Consultant Test Dates

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Salesforce Certified Service cloud consultant Sample Questions (Q122-Q127):

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