REFUND & CANCELLATION POLICY – Careerarise

Last Updated: September 10, 2026

At Careerarise, we value our learners and strive to provide a smooth learning experience across the Careerarise Mobile Application and Website.

Due to the digital nature of our courses and the availability of learning content after purchase, payments for digital courses are generally non-refundable, except in the specific circumstances described below.

1. REFUND ELIGIBILITY

You may be eligible for a refund in the following circumstances:

  1. Course access not provided: The purchased course is not assigned to or made accessible through your Careerarise account after a successful payment, despite the payment being successfully completed.
  2. Duplicate payment: You have been charged more than once for the same course due to a duplicate payment for the same order/course.

Refund eligibility will be verified using the relevant payment and account records.

2. NON-REFUNDABLE CASES

Refunds will generally not be provided in the following situations:

  • Change of mind after purchase.
  • Personal reasons preventing you from attending live sessions or completing a course.
  • Failure to use or complete the course during its applicable validity period.
  • Issues relating to your internet connection, device, operating system, or technical setup.
  • Failure to meet your expected examination result, rank, selection, employment, or other personal outcome.
  • Any other reason not covered under the Refund Eligibility section.

3. REFUND REQUEST PROCESS

All refund requests must be submitted by email to:

info@careerarise.com
or
support@careerarise.com

Please include the following information:

  • Order ID
  • Registered email address or phone number
  • Proof of payment, where available
  • Reason for the refund request

Careerarise may request additional information where necessary to verify the payment or account.

For approved refund requests, the refund will generally be processed within 7–10 business days to the original payment method, subject to the processing time of the applicable payment gateway, bank, or financial institution.

4. CANCELLATION POLICY

Because digital courses may become available after successful payment, cancellation is generally not permitted once the course has been assigned to or made accessible through your account.

Before purchasing a course, users are advised to review the course details, validity period, and applicable terms carefully.

5. POLICY CHANGES

Careerarise reserves the right to update or amend this Refund & Cancellation Policy from time to time.

Any changes will be reflected on this page by updating the “Last Updated” date.

6. CONTACT US

For refund or cancellation-related questions, you may contact us at:

Careerarise

Website Email: info@careerarise.com
App Support Email: support@careerarise.com
Phone: 9288640965
Address: Ranchi, Jharkhand, India
Website: https://careerarise.com